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Returns & Refund Policy

Last Updated: August 25, 2026

At YUNICUS, we want every child to enjoy comfortable, fun, and high-quality footwear.

If your order does not meet your expectations, we are happy to assist with returns, exchanges, and product support.

This policy applies to customers worldwide, subject to applicable consumer protection laws in each region.

30-Day Return Guarantee

YUNICUS provides a 30-day return period.

Customers may request a return within 30 days after receiving their order.

To qualify for a return:

  • The product must be unused and unworn;

  • Shoes may only be tried on indoors on a clean surface;

  • The product must remain in original condition;

  • Original packaging, tags, and accessories should be included where applicable;

  • Proof of purchase or order number is required.

Size Exchange & Fit Assistance

We understand that selecting the correct size for children's shoes can sometimes be difficult.

If the size is not suitable, YUNICUS can assist with size exchanges where replacement stock is available.

To request a size exchange:

  1. Contact us within 30 days after receiving your order;

  2. Provide your order number and requested replacement size;

  3. Follow the return instructions provided by our customer service team.

For size-related exchanges caused by customer selection, the customer may be responsible for part or all of the return or exchange shipping cost.

Because return costs vary depending on location, warehouse, product, and shipping method, the exact arrangement will be confirmed by customer service before return shipment.

Damaged, Defective, or Incorrect Products

Please check your order after delivery.

If you receive:

  • A damaged product;

  • A defective product;

  • The wrong style, color, or item;

  • A product with a confirmed quality issue;

please contact us as soon as possible.

Please provide:

  • Order number;

  • Description of the issue;

  • Photos or videos showing the problem.

After verification:

YUNICUS will provide free return shipping for confirmed product quality issues.

Depending on the situation, we may provide:

  • Replacement;

  • Exchange;

  • Refund;

  • Another appropriate solution.

Return Shipping Responsibility

Return shipping responsibility depends on the reason for the return.

YUNICUS Covers Return Shipping When:

  • The product has a confirmed manufacturing defect;

  • The product arrives damaged;

  • We sent the wrong item;

  • The issue is caused by YUNICUS.

Customer May Be Responsible For Part of the Return Shipping When:

  • The wrong size was selected;

  • The customer changes their mind;

  • The customer prefers another color or style;

  • The return is caused by personal preference;

  • Other non-quality-related reasons.

For customer-related returns, the customer may need to cover part or all of the applicable return shipping cost.

The exact amount will be confirmed by our customer service team based on:

  • Customer location;

  • Return warehouse;

  • Product size and weight;

  • Available shipping method.

Please contact us before sending any product back.

LED Light-Up Shoes

For YUNICUS LED and rechargeable shoes:

  • Keep charging ports and electronic components dry;
  • Do not machine wash electronic footwear;
  • Use the provided USB cable or a compatible charger;
  • Avoid prolonged exposure to water;
  • Do not use the product if electronic components are damaged.

If the shoes do not light up upon delivery, please fully charge them first and test the lighting function again.

If the shoes still do not light up after charging, please contact our customer service team and provide supporting photos or videos.

If your LED shoes arrive with a charging or lighting problem, please contact us with supporting photos or videos.

Confirmed product defects will be handled according to this policy, including replacement or return where applicable.

Roller Shoes

For YUNICUS roller shoes:

  • Check wheels before use;

  • Use on safe and suitable surfaces;

  • Avoid dangerous areas such as traffic roads, stairs, wet surfaces, and steep slopes;

  • Adult supervision is recommended for younger children.

Damage caused by misuse, accidents, or improper use is not considered a product quality issue.

How to Request a Return

To request a return or exchange, contact:

Email: yunicus@outlook.com

Phone/WhatsApp:+86 18030168951

Please include:

  • Order number;

  • Customer name;

  • Reason for return;

  • Photos or videos if applicable.

After approval, we will provide return instructions.

Products returned without prior approval may not be accepted.

Refunds

After receiving and inspecting the returned product, we will confirm the refund status.

Approved refunds:

  • Will be issued to the original payment method;

  • Are normally processed within 5–10 business days;

  • May require additional processing time from banks, payment providers, or card companies.

Because YUNICUS provides free standard shipping on all products, standard outbound shipping fees are generally not deducted from eligible refunds.

United States, United Kingdom & European Union Customers

Customers may have additional rights under local consumer protection laws.

Customers in the UK and EU may generally have a statutory right to cancel eligible online purchases within 14 days after receiving goods, subject to applicable exceptions.

This statutory right exists separately from YUNICUS's voluntary 30-day return policy.

Nothing in this policy limits mandatory consumer rights provided by applicable laws.

Non-Returnable Items

Unless required by applicable law, voluntary returns may not be accepted for:

  • Shoes worn outdoors;

  • Products damaged through improper use;

  • Modified products;

  • Customized or personalized products;

  • Gift cards.

Defective, unsafe, incorrect, or non-conforming products remain protected under applicable consumer laws.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed, packed, or shipped may not be canceled.

If the order has already been shipped, the return process may apply.

Contact Us

YUNICUS Customer Support

Email: yunicus@outlook.com
Phone / WhatsApp: +86 18030168951